Shipping Policy
Last updated: November 6, 2026
At Marielle&Co., we aim to make your shopping experience simple and reliable from the moment you place your order until it arrives at your door.
Free Shipping
Marielle&Co. offers free standard shipping worldwide. There is no minimum purchase required unless otherwise stated during a specific promotion.
Order Processing Time
All orders are prepared and dispatched within 1–2 business days (24–48 hours) of being placed.
Business days are Monday to Friday, excluding public holidays. Orders placed on a Saturday, Sunday or public holiday are processed on the next business day.
Once your order has been placed, you will receive an order confirmation by email. Once it has shipped, you will receive a shipping confirmation email with your tracking number.
Delivery Times
After your order has been dispatched, estimated delivery times are:
| Destination | Processing time | Delivery time | Shipping cost |
|---|---|---|---|
| United States, Canada, United Kingdom, Australia and New Zealand | 1–2 business days | 7–12 business days | Free |
| Europe and rest of the world | 1–2 business days | 9–14 business days | Free |
Delivery times are estimates and are not guaranteed delivery dates. Occasional delays may occur due to carrier disruptions, severe weather, peak shopping periods, holidays, customs procedures, or incorrect or incomplete delivery information.
If we are unable to ship your order within the timeframe stated above, we will contact you and offer appropriate options in accordance with applicable law.
Tracking Your Order
Once tracking information becomes available, we will send it to the email address used to place your order. You can also track your shipment at any time on our Track Your Order page.
Please allow up to 48 hours for tracking information to update after your order has been dispatched.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout, including full name, street address, apartment or unit number, city, state or region, ZIP or postal code, country and telephone number.
If you notice an error after placing your order, please contact us as soon as possible at support@shopmarielleco.com. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
International Shipping & Customs
Marielle&Co. ships to customers worldwide. International shipments may be subject to customs inspections, import duties, taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Lost or Missing Packages
If your tracking information shows that your package has not arrived or appears to be delayed, please contact our Customer Care team and we will help you with the next steps.
If tracking shows that an order has been delivered but you cannot locate it, we recommend first checking around your delivery location, with household members, with neighbors and with your local carrier. If you still cannot locate the package, please contact us.
Damaged Packages or Incorrect Items
If your order arrives damaged, defective or contains an incorrect item, please contact us at support@shopmarielleco.com with your order number and clear photographs of the issue. If the issue is confirmed, we will provide a solution at no additional cost to you.
Refused or Unclaimed Deliveries
Orders that are refused, unclaimed or returned to sender may be eligible for a refund once they have been received and inspected. Any additional shipping, customs or handling costs caused by a refused or unclaimed shipment may be deducted from the refund where applicable.
Returns
Eligible products may be returned within 60 days of delivery. Return shipping costs are the responsibility of the customer unless the product received is damaged, defective or incorrect. For full details, please review our Returns & Refund Policy.
Contact Us
If you have any questions about shipping or delivery, please visit our Contact page or reach us at:
Email: support@shopmarielleco.com
Telephone: +1 505 630 4831
Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM · Saturday: 9:00 AM – 2:00 PM · Sunday: Closed (Eastern Time, ET)
Marielle&Co. is operated by FLUVILAB LLC
4300 Ridgecrest Dr SE, Ste L, Rio Rancho, New Mexico 87124, United States