FAQ
Find quick answers to the most common questions below. If you can't find what you're looking for, please visit our Contact page — we reply within 24 hours on business days.
Orders
How do I know my order was placed?
Right after checkout you will receive an order confirmation email. If you don't see it, please check your spam or promotions folder, or contact us.
Can I change or cancel my order?
Orders are prepared and dispatched within 1–2 business days, so please contact us as soon as possible at support@shopmarielleco.com. We will do our best to help, but we cannot guarantee changes once an order has entered processing or has shipped.
Shipping
How much does shipping cost?
Standard shipping is free on all orders worldwide.
How long will my order take to arrive?
Orders are dispatched within 1–2 business days. Delivery then takes 7–12 business days to the United States, Canada, the United Kingdom, Australia and New Zealand, and 9–14 business days to Europe and the rest of the world. See our Shipping Policy for details.
How can I track my order?
Once your order ships, you will receive an email with your tracking number. You can also track it at any time on our Track Your Order page.
Will I have to pay customs or import duties?
For international orders, the destination country may apply import duties or taxes. Unless stated otherwise at checkout, these are the responsibility of the customer.
Returns & Exchanges
What is your return policy?
You can request a return within 60 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached. See our Returns & Refund Policy.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item you received is damaged, defective or incorrect — in that case the return is free of charge for you.
How do I start a return or exchange?
Email us at support@shopmarielleco.com with your order number and the item(s) you would like to return. We will send you the return instructions and return address. Please do not send items back before receiving these instructions. For a different size or color, we usually recommend returning the original item for a refund and placing a new order.
When will I receive my refund?
We aim to process approved refunds within 5 business days of receiving and inspecting your return. Refunds go back to your original payment method; your bank may take an additional 5–10 business days to show the funds.
My item arrived damaged or incorrect. What should I do?
Contact us as soon as possible with your order number and clear photos of the issue. Once confirmed, we will provide a solution at no additional cost to you.
Sizing
How do I choose my size?
Each product page includes a size guide. Our pieces are designed to fit true to size; if you are between sizes, check the measurements in the size guide or contact us and we will be happy to help.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay. The options available to you are shown at checkout. See our Payment Policy.
Is my payment secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never store your full card details.
Contact
How can I contact you?
Email support@shopmarielleco.com or call +1 505 630 4831. Customer Support Hours: Monday – Friday 9:00 AM – 6:00 PM, Saturday 9:00 AM – 2:00 PM, Sunday closed (Eastern Time, ET).
Marielle&Co. is operated by FLUVILAB LLC, 4300 Ridgecrest Dr SE, Ste L, Rio Rancho, New Mexico 87124, United States.